Currently, when you have the CWM/PSA integration setting of 'Log Magic AI activity in PSA' enabled an update is made to the ticket via the API and the call has the "processNotification" value set to True. This causes a lot of unnecessary emails being sent out every time Thread makes an update to the ticket. Instead, just set the value to False in your POST to the API and we won't be inundated with emails when Thread updates the ticket. To be clear, this change should only be for the logging it does. Not for other ticket updates, although the option to configure it would be nice too.