Deferred Triage for Moved Tickets
J
Justin Turney (Admin)
Add functionality to the triage agent that allows tickets originating on excluded boards to be deferred rather than ignored entirely. The agent should begin processing the ticket once it is moved to an included board, such as the Inkeepers board, without requiring manual intervention. This would provide more flexible board inclusion rules, ensure tickets are triaged correctly after board transfers, and maintain automated workflow efficiency.
Autopilot
Merged in a post:
Trigger Triage Agent After Board Changes
A
Andrew Kim
Add support for the Triage Agent to start when a ticket is moved to a specific board instead of only running based on the board where the ticket was originally created. The current behavior prevents workflows where tickets begin on a general help desk board and are later routed to a dedicated service board. Users need the ability to configure the agent to run only after tickets are transferred to designated boards so automation and downstream assignment processes can work correctly without affecting tickets that should not receive triage automation.