Currently, the Teams Companion App creates a Teams chat and sends ticket information to the Teams channel immediately upon ticket creation, even when the desired workflow is to trigger this only after the status changes to 'New'. This results in premature notifications and additional noise, including internal notes being sent to the channel. The requested enhancement is to allow configuration options that delay Teams chat creation and channel posting until a specified status is reached, and to provide an option to exclude internal notes from being sent to Teams to reduce clutter.