ConnectWise has had a fair share of outages recently. When the PSA is not operating as-expected, customers like FiveStar would love for Messenger to set expectations with end customers that threads might not be received as-expected.

This helps Partners like FiveStar avoid sending larger email blasts to customers routing them to different support channels. This is particularly painful because contacts are already change-averse and may struggle with having to use yet another ticketing source.