Planner would be even more powerful if tickets could be placed on an engineer's schedule even if there is another event on that schedule. For example, if there is a schedule hold or project ticket from PSA on the engineer's schedule being able to continue to schedule a ticket with them despite that would be great. Currently planner error's out when attempting to do this meaning the PSA dispatch calendar has to be open on one screen for me to see events within PSA so that I can schedule them in Planner accordingly.