Double booking in Planner
K
Kyle Lanier
Planner would be even more powerful if tickets could be placed on an engineer's schedule even if there is another event on that schedule. For example, if there is a schedule hold or project ticket from PSA on the engineer's schedule being able to continue to schedule a ticket with them despite that would be great. Currently planner error's out when attempting to do this meaning the PSA dispatch calendar has to be open on one screen for me to see events within PSA so that I can schedule them in Planner accordingly.
F
Frank Shafer
This is a big one for us. We work
most
efficiently when multiple tickets can occupy the same timeslot. This allows us to crank out a ticket and move it "up" on the calendar so the dispatcher knows at a glance we are free for for another one. This also allows us to stack multiple tickets in the same slot - sometimes you need to simply reply to 4 tickets within 15 minutes and not necessarily work on them. The inbox and planner are great, but they do not replace a functional calendar.