When the Triage Agent handles email-sourced threads, troubleshooting steps are sent one per reply (waiting for a response between each), matching the behavior used in chat. This results in end users receiving multiple separate emails for a simple 2-3 step fix, with potentially hours or days between each. Partner has configured rules to batch replies for email sources, which works correctly for questions (multiple questions sent in one reply) but does not apply to troubleshooting steps. Partner is requesting that the agent batch all troubleshooting steps into a single reply when the ticket source is Email, consistent with how question batching already works. If this is a platform-level behavior, partner would like email-source troubleshooting batching added to the roadmap.