Summary: MSPs using ConnectWise Manage need the ability to search and list Configurations (devices/assets) directly within the Thread Super Magic Chat and/or Super Magic Agent, similar to how Liongard device lookups are available via the chat interface.

Problem / Use Case: Currently, when a technician or the Magic Agent needs to look up a device or configuration tied to a client, there is no native way to query ConnectWise Manage Configurations from within Thread's Super Magic Chat or Agent flows. This creates friction technicians must leave Thread, open ConnectWise Manage, and manually search for the configuration before returning to the thread.

This gap was highlighted during onboarding, where a Super Magic Agent Flow was unable to locate devices via the Liongard integration, while the chat-based lookup succeeded — indicating inconsistency in device resolution across Thread surfaces.

Requested Functionality:

Allow Super Magic Chat to search/list ConnectWise Manage Configurations by keyword, company, or device name.

Allow Super Magic Agent Flows to query CW Manage Configurations as part of automated triage or troubleshooting steps.

Return key configuration details: device name, type, status, associated company, and site.

Expected Benefit: Reduces context-switching for technicians, enables faster triage, and allows the Magic Agent to make smarter, asset-aware decisions without human intervention.