Enhanced Intent Management with Argument Templates or Sections
A
Adam Jones
Managing intents for 400+ clients is a ton of work. There needs to be a way to create default sections that can be customized for each client without having to touch every single one individually.
For example, it’d be super helpful to have “argument sections/templates” that you could duplicate across intents and assign to multiple clients. Then, if you made a change to the template, it would automatically update all the intents using it, instead of manually updating each one. At the same time, these templates should allow for client-specific arguments, so you can still customize parts of the intent without losing the flexibility of the shared template.
K
Kyle Sandhofner
I agree this would be super helpful. I recently encountered a situation in my environment where I had to manually update every intent and form issue description to add if statements. If multiple intents use the same form, such as a username form or a description of issue form, it would be beneficial to have a Dynamic Form Template.
With a Dynamic Form Template, I could select a form when adding it to an intent. This way, if I need to make adjustments to the main username form or issue description form, the updates would automatically apply to all intents that use that form.