Exclude Individual Users from Global Chat Policy | Voters

Exclude Individual Users from Global Chat Policy

Alexander Pilalis

It would improve user management because sometimes certain users find chat annoying and do not want to participate. It would be much easier to exclude accounts in the Thread admin instead of having to redo the policy to exclude that user and then manually manage it moving forward.

January 8, 2026

Autopilot

Merged in a post:

Option to exclude specific Users from the chat bot

Kurt Beard

We have several co managed clients and clients with strong internal IT support. Their IT staff gets frustrated when the bot messages them with things they already have done and know. 
We would like the option to exclude certain users from the bot. 
In the current sate we add ALWAYS Escalate tickets where the Contact is Kurt Beard to a technician in our custom rules and that takes up too many characters.

3 days ago