Flows: Ability to add cc'd contacts as Flow action
J
Josh Wilder
When I design flows for auto-assigning members to threads, I often want to also add a secondary cc'd contact to that thread.
This enables me to have automatically include managers, trainees, or additional teammates to follow along with threads when a thread is routed to a specific team.
Today, thread doesn't offer the ability to cc'd contacts via Flows Action.
This
Autopilot
Merged in a post:
Automatically Add Additional Followers to Tickets via Thread Flow
J
Justin Bailey
Justin from Accellis Technology Group would like the ability to automatically add a second technician as a follower or watcher on tickets created via Thread Flow (e.g., for all tickets from Dave's Supermarkets). This would ensure both the primary assignee and additional team members receive updates and can collaborate efficiently. This feature would streamline workflows for teams that need multiple people aware of or involved in ticket progress, improving communication and response times.
R
Ricky Balmaceda
Merged in a post:
Support for mentions and other variables in Flows
G
Gregory Olczyk