For thread generated tickets about microsoft authentication errors, we would like an option in admin to map a custom status so that we dont send customers emails on these
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J
Joel Kino
If you set the default status on your services board as for example New and don't have an email notification on this.
Then create another status on the board called New (Email), then set this as the default status on the email connector for that board then you have a default email attached to this therefore sending any persons logging a ticket via email your template but not for any ticket created by Thread
Hope that helps!