Granular Control for Messenger Hours
S
Scott Hines
Request to enhance the Messenger Hours feature with more precise scheduling options so that chat closure messages are managed strictly within defined hours. The goal is to prevent chat flows, such as 'In-Service Closure,' from triggering outside designated times or due to unrelated events like ticket status changes. This would eliminate after-hours messaging handled by flows and ensure all closure communications occur only within the configured Messenger Hours. The feature should allow finer control over triggers, aligning chat flow behavior with exact desired operating schedules.