I would like to create an intent that has access to a specific document that adds technical expertise for a specific issue.

For example, if I have a document that explains, for the end user, how to release an email from Acronis Quarentine, I would like to attach that document to that specific intent.

This would be much easier that try to have the agent troll my database (over two million tickets each with many notes) looking for relevent tickets that might or might not have authoratative information.