Magic Title should run on API created tickets | Voters

Magic Title should run on API created tickets

Andy Althouse

API created tickets come through as a member note/email in Thread, and as such, Magic Title will not run on them

April 3, 2025

Ricky Balmaceda

Merged in a post:

Magic Agent to run on API Created Tickets.

Tom Freer

We have noticed that the Magic Agent will not execute if the Ticket is created from an API. For example Cloud Radial - users that create tickets using the forms in Cloud Radial the Magic Agent Doesn't start. Even if we change the Ticket Type to be Email it still doesn't run. I believe this is related to the ticket being created from an API. We have other systems that create tickets from API Also and Magic will not run.

July 18, 2025

Kyle Sandhofner

Agreed, we just ran into this as well. As we start to add more Integration this will become a more common issue.

Lacy Moore

Same with help desk buttons from tier2