new ticket new window or new tab
Autopilot
Merged in a post:
Multiple Tickets Open
C
Craig Wilde
Ability to have multiple tickets open at once without having to completely close out each time, similar to how SentinelOne does it where you can minimize the ticket and see it on the bottom of the screen.
R
Ricky Balmaceda
Merged in a post:
Multiple tabs in Inbox
J
Julian Ritchie
Would like to see a more updated look on Inbox like with the web version where you can have multiple windows open with multiple tickets/chats. Would like to see Vertical tabs in Inbox where i can click into each of them and it has whatever i had open in that window. For reference the "vertical tabs" in MS Edge where instead of tabs being at the top like in Chrome, they are on the left side.
R
Ricky Balmaceda
Merged in a post:
Tabs for multitasking
M
Mercedes Crosson
The ability to open new tabs/windows in the desktop app to have multiple tickets open at once
J
Joe Silva
Adding to this, I prefer a horizontal tabbed view similar to that of Zendesk. Each ticket you click opens as a new tab across the top, you can easily switch between tabs (working tickets). See attached, when we used Zendesk this was a game changer for our support team. FYI only reason we stopped using Zendesk is because there was no way to deal with the PSA side of things.