We need the ability to configure the Reminder Agent's delivery schedule on a per-client basis rather than applying a single global setting across all clients. Some clients operate standard Monday–Friday business hours and should not receive reminders outside of those windows, while others run 24/7 operations and need reminders delivered on weekends or at custom intervals. The ideal solution would allow us to define each client's working hours, preferred reminder days, and minimum reminder frequency so that automated follow-ups align with how each customer actually operates. This would reduce noise for standard-hours clients while ensuring round-the-clock clients stay properly engaged without being over-communicated.