MSPs need the ability to disable new request/ticket creation at the client company level in the Teams Service App, specifically suppressing the Chat/Request button in the embedded Messenger and the auto-create behavior when an end user DMs the bot with no active requests. This would allow partners to use the Teams app purely as a chat channel for escalated tickets surfaced from their PSA (e.g., HaloPSA), without allowing end users to bypass their internal intake process (e.g., Salesforce). The "Show all tickets in Chat" functionality for existing tickets should remain active. This control should be configurable per client company, not globally.