Provide support to clients in Slack
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Hi Everyone! Hope everyone had a great holiday. We have been working on getting feedback from initial customers. If we didn't catch you in the first batch, we have your email and will reach out. We have made some improvements and have attached screenshots. In our first iteration, we allowed the customers we are supporting to choose a login at the Chatgenie Admin screen which really created confusion for MSPs and Customers alike.
Based on feedback, we are moving that to the web messenger that will be branded with your logos! They will also be able to link up to their Slack (or Teams) from there.
The feedback we have received and would like input on is... Where do you think customers will want to create tickets most in Slack?
A. In a Channel by typing in @chatgenie create ticket
B. In a one on one chat with @chatgenie bot, that will also help to get the information you need
We would like to know how much of a deal breaker this is to the team here. Please respond back with A or B (or if you have better ideas, would love to hear it!).
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This is officially in BETA. Please email me at mark@chatgenie.io if you have a special skill for Squashing Bugs and taking names!
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Brady Nielsen
I had the same idea, Mark. Doing so without needing to set up shared channels between tenants (or crossing between MS Teams and Slack) would simplify things a lot for communicating with clients.