Recap Output Enhancement to Match Magic AI Detail
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Aaron Tuomala
Aaron Tuomala requests that the Recap generated by Flow automatically include the same level of historical ticket detail and pattern analysis as provided by Magic AI chat. The goal is for techs to see comprehensive ticket history and recurring issue patterns directly on the ticket, without needing to manually ask Magic. The Flow is already scoped correctly, so the improvement should focus on the Recap output itself. This would streamline technician workflow and ensure consistency in information quality.
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Aaron Tuomala
We would like to have posted in tickets BEFORE a tech sees it the historical issues a user may be experiencing. Rather, than relying on a tech to Ask Magic this question. Recap is the perfect way to do this, however the output it is providing is not the same as Ask Magic.