Schedule-based automatic technician availability for Auto-assign (push) dispatch
D
Devam Kharidia
Quick Intelligence (Company ID 3466711) uses Auto-assign (push) dispatch and wants technician availability for dispatch to switch on and off automatically based on a work schedule. Currently technicians must manually toggle Available for dispatch at shift start and end. Auto-assign does not read shift schedules, and Flows cannot run on a time-based trigger. Example: a technician works 7:00 AM to 3:00 PM Eastern and should become available at 7:00 AM and offline at 3:00 PM automatically. Requested: define a work schedule per technician (days, hours, timezone), per dispatch team if possible. Auto-assign should respect the schedule, or availability should flip automatically at shift start and end. Technicians should still be able to override manually, for example to go offline early. Benefits: prevents missed assignments when techs forget to go available, prevents threads after shift end when techs forget to go offline, and saves dispatchers time toggling availability for others in Team Home.