Currently, when viewing a ticket in the Slack Companion app, the original message from the customer that triggered ticket creation is not visible to the assignee. Instead, only messages from the point of assignment are shown. This forces users to switch to Inbox or PSA systems to see the initial request. The requested feature is to display the original contact message directly within the Slack Companion app's ticket view or thread, so technicians can immediately understand the full context of the request without extra steps. This would improve efficiency, reduce context switching, and speed up response times.