Show orphaned child tickets in Inbox
D
Dylan O'Hara
Add support for surfacing open child tickets in Thread inbox views even when their parent ticket has been closed, merged, bundled, converted, or deleted in ConnectWise. Currently, these child tickets can remain open in the PSA but become invisible within Thread, leaving technicians unable to find or action them. The request is to ensure all open tickets appear in at least one actionable team view regardless of parent ticket state, and optionally provide alerts or flags for orphaned child tickets so unworked tickets do not go unnoticed.