SuperMagic Automation Recommendations for Technicians
C
Craig Wilde
Partners want SuperMagic to proactively recommend existing automations to technicians when they are ready to work a ticket. The idea is to provide SuperMagic with a list of their automations (including ITG links) so that when a technician takes over a ticket, SuperMagic surfaces a suggestion such as "We have an automation for that" along with the relevant link. This would be especially useful for cases where automations were not triggered before the technician took over, helping drive faster ticket completion and greater adoption of existing automations.