Add support for bundled or linked tickets in Super Magic and Messenger so they can properly recognize parent and child relationships created through Thread (or CW PSA) bundling. Currently, bundled tickets only exist as linked threads inside Thread. The ConnectWise API parent_ticket_id field on actual childed/bundled tickets is coming up as Null for some reason. As a result, Super Magic cannot distinguish bundled child tickets from parent tickets, skills cannot retrieve linked ticket IDs, and bundled child ticket notes do not appear in the parent thread view.

The requested improvement is for Super Magic to expose bundled ticket relationships, allow filtering or identification of parent versus child tickets, surface linked ticket IDs, and roll up notes or activity from bundled child tickets into the parent ticket view for customer facing Messenger reading, and so duplicate or related issue workflows can be leveraged properly.

It's a ripple affect... it also impacts all Analytics data, grabbing childed (bundled) tickets and treating them as separate/independent issues that were not responded to or worked in any meaningful way. So depending on how often childing is happening in an MSPs environment the math could be deeply skewed.

Also, in order for us to get buy in for Messenger from customers, they'll need to be able to read all related notes in their threads... if responses are missing then... no bueno. Also, not sure, but from customer perspective, will the child tickets look like additional open issues in Messenger?