Currently, Thread generates TimeZest scheduling links using a URL-based format (user URL + appointment type + ticket number). This approach does not allow for proper association with tickets in ConnectWise Manage unless the TimeZest plan is upgraded, resulting in inconsistency between bookings created via Thread and those created directly from the TimeZest pod in ConnectWise. Supporting TimeZest’s system-generated scheduling URLs, or enabling Thread to pass enough context for automatic ticket association, would keep scheduling consistent across tools and significantly streamline the workflow for IT Operations. This enhancement would reduce manual steps and improve integration reliability for MSPs using Thread and ConnectWise.