Ticket Item Flow Filter
H
Hunter Dancer
As a ConnectWise shop, we would like to be able to create Flows based on the Ticket "Item" in ConnectWise. For our service board we use "Item" to differentiate between incidents, problems, and requests so that flow would be helpful in creating new channels in Inbox.
Autopilot
Merged in a post:
Enable “Item” Variable for Flow Configuration
J
Jessica Lobrano
Description:
At present, “Item” cannot be selected as a variable or conditional in Flow setup. The request is to enable referencing and using the “Item” field as a trigger variable within Flow rules, allowing for more precise and customized automation. This would be incredibly helpful for ITIL-based categorization.
Benefits:
•Improves automation accuracy by enabling ticket routing on highly specific issues
•Aligns better with industry-standard ITIL processes
•Supports scalable, granular service operations as companies grow
J
Justin Bailey
This would be very beneficial for me to move away from PIA doing my Triage.