As a tech, if I input a time entry that signals that I’ve contacted a customer, and if the content isn't inherently available within the Thread body (ex: Tech responded to a phone call), I want TimePad to be smart and remove flags that signal that the customer hasn't been responded to.

I may also want for the ticket's status to change to reflect the most accurate status (ex: auto-update from 'waiting for response' to 'resolved')