When a main contact forwards an email into Thread Inbox, the ticket is correctly generated under the forwarder. However, the triage agent often addresses the original sender (from the 'From' field) instead of the actual ticket contact (the forwarder). This causes confusion, as the ticket replies are directed to someone not on the ticket. Request: Ensure the triage agent always addresses the ticket contact (forwarder), not the original sender, in all ticket communications. This will prevent confusion and improve workflow clarity.