Trigger Flows When Tickets Become Child Tickets
M
Michael Morgan
Users need a reliable way to trigger automations when a ticket is bundled or becomes a child ticket in ConnectWise Manage. Current flow filters cannot consistently detect parent-child relationships, making it difficult to exclude bundled child tickets from auto-dispatch workflows. This creates issues where child tickets in an unassigned status are repeatedly routed or processed incorrectly. A native trigger or filter for detecting when a ticket becomes a child ticket, along with support for identifying bundled tickets directly in flows, would allow teams to properly exclude or reassign these tickets without relying on workaround statuses or external automation tools.