User verification through Thread platform when user initiates service request outside of chat or email (i.e. phone call or text) | Voters

User verification through Thread platform when user initiates service request outside of chat or email (i.e. phone call or text)

Chris Russell

Want to be able to verify contacts are who they say they are if they aren't chatting or emailing in the service requests

Created by Kelly Schwarz

Tay Gudmundson

This would be an ideal feature to be able to authenticate users who call or email into Support.

Connor Bescos

we would like microsoft authenticator as well

Kristof Orts

Merged in a post:

End User Verification

Connor Bescos

Can we get enduser verification into Threads? We currently use MSPProcess' tool. If its not in inbox we will need to use connectwise.

July 16, 2025