Visual clue in chat the the agent is working.
complete
A
Albert Lotito
One of the most disconcerting this about magi chats is waiting for the agent to repsond. The user hits enter in the chat there is no indication that the agent is working. The emotional reactiion is to 'bang on the keys".
Maybe rolling dot, a tapping finger, some gif or animation that the agent is working. Or a sound... https://www.trekcore.com/audio/toscomputer/voice/tos_datareceived_ep.mp3
R
Ricky Balmaceda
complete
We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.