When using the RECAP Magic AI as part of a flow can you get it to automatically ticket the "resolution" field
complete
S
Simon Gadsby
I idea behind this would be that rather than the engineer ticking the Resolution box when they submit a final time entry (or going back to select the note that is the resolution). A flow is run just as you close the ticket that creates a reslution based on teh engineers notes/converation and then ticks the "Resolution" flag
A
Amine Elkinani
complete