Workflow Actions should not be attributed to the end user.
J
Jon Thompson
Half the time anything changes it seems that the notification coming out of slack is "<end user> updated the ticket ..." or something similar. I would rather see "Connectwise updated the ticket ..." when it's an automated change, and only use the end user's name when they made a direct action on the ticket.
I
Interconnekt Support
I agree and have flagged this with the team. I know they are working on de-personalising notifications