We’d love to see the CrewHu CSAT questionnaire integrated directly into Thread’s online chat. Right now, feedback is collected via a follow-up email after ticket completion, which often leads to lower response rates.

Embedding the survey in the chat window—right after the support interaction—would:

Boost response rates with real-time engagement

Deliver instant feedback to the team

Eliminate reliance on email workflows

Example: As a chat ends, a quick CSAT rating pops up in the same window. The customer responds immediately.

This would be a simple but powerful upgrade to the customer experience.