Let's go

Since Magic prioritize, categorize and title are all essentially triaging the ticket for us, it would be ideal to have an action we can add to the flow that changes the status for us. Basically something that lets the dispatcher know that a ticket has been triaged and is ready to be assigned to a tech.

Auto-close would be a huge time saver!

This is especially necessary when creating a flow that directs users to self-service options. This way we can automatically close the ticket.

Yes please! Allowing a status change when a tech is assigned to show they are working the issue would be fantastic!

This would be extremely helpful!

Yes, when adding first resource, when a ticket is bundled, when a ticket is Completed