Have the ability what kind of notes are sent on a thread once it is posted in a teams / Slack channel
complete
S
Sam Gold
e.g. we have a Teams channel for P1 alerts, we have a Flow that sends messages to this channel. In ConnectWise, we have a workflow that adds several updates/notes to the ticket to help guide the engineers, however, we don't want those updates shown in Teams, just the initial ticket description, not the updates
S
Spencer Wong
updated the status to
complete
This is now complete and pushed to GA.
Full Details here: https://getthread.canny.io/changelog/control-flow-ticket-notifications-in-teams-slack
S
Spencer Wong
Merged in a post:
Option to Disable Internal Notes in Teams Companion App
D
Danielle Jackson
Currently, the Teams Companion App sends internal notes along with ticket updates into the linked Teams channel or chat, which can create unnecessary noise for users. The request is to add a setting or configuration option that allows administrators to suppress or filter out internal notes from being posted in Teams, so only relevant customer-facing information is shared. This would help reduce clutter and improve focus on actionable updates within Teams notifications.
D
Danielle Vickstrom
Need this!!!