Feature Requests

When you hit accept on the pop up, it assigns you to the ticket, can we get it to update the status to one of our choosing? either automatically or pop up an option to set the status?

I would love to be able to see views similar to Channels. I want to see it like a mailbox and a countdown or at least have the ability to edit the display settings for it.

Be able to paste screenshots into timepad time entires

Currently, thread sends a notifications to inbox as well as the email whenever there is a new response to a thread. There should be an option to choose only one of them or being able to manage the behavior how a specific thread should notify me.

We have automated tickets that alert users that the mailbox is reaching x % from M365 quota limit so they can take appropriate action but will stay open unless we close them. It would be great to have the ability to auto close or complete certain informational tickets like these Mailbox Quota ones via Inbox rules or workflows.

Currently cant read the names of the channels when its too long.

We have dispatchers assign threads to techs in Inbox. Our techs want to get notified when they are assigned to a thread so they can start working on it. We want our techs to be working out of Inbox when handling threads but right now our techs dont get notified when they are assigned to a thread as the owner and it moves to My Inbox. We would like to receive a push notification in Inbox when a Thread is assigned.

We would like trigger a flow based on the number of currently assigned threads in inbox.