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Feature Requests
944
Integrations
64
Bugs
125
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Planned
16
Ability to auto-assign new threads
Feature Requests
57
Workflow: Update status when accepting ticket
Feature Requests
30
I want to be notified when a thread is assigned to me
Feature Requests
69
Multi Factor Authentication
Feature Requests
15
Change the width of the channel bar on the left
Feature Requests
In Progress
87
SMS texting chat support
Feature Requests
59
Rewst vendor integration
Integrations
29
When using Chat tab from Teams, if you have active threads - bot should ask if you are looking to update an existing thread or start a new thread
Feature Requests
25
Option to customize my notifications
Feature Requests
Complete
51
Flow actions: Change 'status'
Feature Requests
23
View and interact with multiple contact phone numbers
Feature Requests
10
Ability to customize the time out message of Magic Agent
Feature Requests
10
Views: Filter by Type, Sub-Type, and Item
Feature Requests
11
Magic Agents: Ability to test intents without creating actual threads
Feature Requests
5
When using the RECAP Magic AI as part of a flow can you get it to automatically ticket the "resolution" field
Feature Requests
1
Custom templates for Magic Recap
Feature Requests
8
Ability to customize Title recap
Feature Requests
3
Support for Multiple Recap Templates Based on Scenarios
Feature Requests
3
Save magic recap prompts
Feature Requests
11
Consolidate Internal Notes
Feature Requests
34
Include images in TimePad entries
Feature Requests
37
Customize estimated response times in Chat
Feature Requests
56
Halo PSA integratie
Integrations
1
Magic Agents: Image Responses from Magic Agent
Feature Requests
8
Create prompts for Magic Title
Feature Requests
4
Magic Agents: Ability to choose a status when Magic Agent triages the thread
Feature Requests
6
Disable configuration question in service flow
Feature Requests
5
Ability to turn off the configurations in Messenger to the customer
Feature Requests
44
Stop running timer when switching to another ticket
Feature Requests
15
AI Based initial responses
Feature Requests
15
If a time entry with the resolution Checkbox checked is submitted, the ticket status should be updated to closed
Feature Requests
11
Re-opened threads should go to the board they were closed on
Feature Requests
22
Ability to pause and restart timer in a thread without resetting the time
Feature Requests
42
Magic AI: Auto-recommend a new summary for low-context initial summaries
Feature Requests
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