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Feature Requests

Planned

Workflow: Update status when accepting ticket

Feature Requests

I want to be notified when a thread is assigned to me

Feature Requests

Multi Factor Authentication

Feature Requests

Change the width of the channel bar on the left

Feature Requests

In Progress

SMS texting chat support

Feature Requests

Rewst vendor integration

When using Chat tab from Teams, if you have active threads - bot should ask if you are looking to update an existing thread or start a new thread

Feature Requests

Have an alternative way to log in to Inbox

Feature Requests

Option to customize my notifications

Feature Requests

Complete

Views: Filter by Type, Sub-Type, and Item

Feature Requests

Magic Agents: Ability to test intents without creating actual threads

Feature Requests

When using the RECAP Magic AI as part of a flow can you get it to automatically ticket the "resolution" field

Feature Requests

Custom templates for Magic Recap

Feature Requests

Ability to customize Title recap

Feature Requests

Support for Multiple Recap Templates Based on Scenarios

Feature Requests

Save magic recap prompts

Feature Requests

Consolidate Internal Notes

Feature Requests

Include images in TimePad entries

Feature Requests

Customize estimated response times in Chat

Feature Requests

Halo PSA integratie

Magic Agents: Image Responses from Magic Agent

Feature Requests

Create prompts for Magic Title

Feature Requests

Magic Agents: Ability to choose a status when Magic Agent triages the thread

Feature Requests

Disable configuration question in service flow

Feature Requests

Ability to turn off the configurations in Messenger to the customer

Feature Requests

Stop running timer when switching to another ticket

Feature Requests

AI Based initial responses

Feature Requests

If a time entry with the resolution Checkbox checked is submitted, the ticket status should be updated to closed

Feature Requests

Re-opened threads should go to the board they were closed on

Feature Requests

Ability to pause and restart timer in a thread without resetting the time

Feature Requests

Magic AI: Auto-recommend a new summary for low-context initial summaries

Feature Requests

Ability to filter tickets based on agreement type

Feature Requests

Messages for different tickets are getting grouped into one

Feature Requests

MSFT Teams Service app: Draw attention to Messenger with a larger app, left-aligned

Feature Requests

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