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Feature Requests

Planned

Magic AI: CW board inclusion/exclusion

Feature Requests

Feature Requests

Default option for "send to customer" on time entries

Feature Requests

Ability to auto-assign new threads

Feature Requests

I want to be notified when a thread is assigned to me

Feature Requests

Multi Factor Authentication

Feature Requests

Change the width of the channel bar on the left

Feature Requests

In Progress

Planner: Creating plans in 15 minute increements

Feature Requests

Double booking in Planner

Feature Requests

Inbox: Public channels and easier channel creation

Feature Requests

Memory Persistence

Feature Requests

Change 'Exclude Specific Boards' to 'Include Specific Boards'

Feature Requests

Enable Web Search Functionality for Magic AI, Agents & Chat with Magic

Feature Requests

SMS texting chat support

Feature Requests

Rewst vendor integration

Option to customize my notifications

Feature Requests

Complete

Provide access to all threads to specific users within Teams App

Feature Requests

Can Magic Agents automatically follow up on stale threads where we're waiting for a customer that's not responding

Feature Requests

Include link to thread within Teams replies

Feature Requests

Visual clue in chat the the agent is working.

Feature Requests

Create an order of flow operations

Feature Requests

Save Magic multiple different Magic Recap prompts as individual actions

Feature Requests

Threads Chat Session Posts

Feature Requests

Ability show bullet points in external time entries

Feature Requests

Ability to keep most-used action button(s) displayed in the Teams companion app adaptive cards

Feature Requests

For Autotask partners, include Ticket Category and Ticket Type in Auto-categorization

Feature Requests

Auto-Categorize: Display sub-type and item values

Feature Requests

CoPilot: Auto-Prioritize and Categorize based on ticket fields and thread characteristics

Feature Requests

Add customization to flow parameters to dishtinguish between statuses considered 'resolved' vs. 'closed'

Feature Requests

Teams native: Enable users to continue chatting in an existing thread when responding via Chat tab after 24 hours

Feature Requests

Change the way the "Create new channel per ticket" Handles in Teams

Feature Requests

View Contact's job title (to support approval process)

Feature Requests

CoPilot: Auto-categorize tickets

Feature Requests

Dynamic Channels in Teams

Feature Requests

CoPilot: Ability to identify the sentiment/emotion of a thread

Feature Requests

Change 15 minutes to reopen

Feature Requests

Chat-based question & answer actions as part of a flow

Feature Requests

As an Administrator, I want to configure flows to send replies in Messenger after the ticket has been created so that automated actions can be sent to the customer in the context of the ticket

Feature Requests

End User Ticket Functions

Feature Requests

Add clock in and clock out on a ticket

Feature Requests

Feature Requests

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